Office of the Ombudsman of Ontario
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Record #:
CDR1453
Last Modified:
04 Jan 2021
Last Full Update:
14 Nov 2019
Record Details
| Social Media |  Facebook: www.facebook.com/OntarioOmbudsman Flickr: https://www.flickr.com/photos/ont_ombudsman Twitter: www.twitter.com/Ont_Ombudsman YouTube: www.youtube.com/user/OntarioOmbudsman |
| Social Media |     |
Description & Services
| Alternate Name | Ombudsman Ontario |
| Description | Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * Includes provincial ministries, Crown corporations, tribunals, agencies, board and commissions * Ontario universities and school boards * child protection services (handled by Ontario Child and Youth Unit -- see separate entry) * French language services * Municipalities (excluding matters covered by the Office of the Ombudsman, City of Toronto -- see separate entry) Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, hospitals, long-term care homes or the private sector Operates as an office of the provincial legislature, independent of the government and political parties. |
| Hours | Mon-Fri 9am-4:30pm |
| Areas Served | Ontario ; Peel Region |
| Eligibility | Ontario residents with unresolved complaints about Ontario government services listed in the Who We Oversee database. |
| Application | Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints. |
| Fees | None |
| Languages | English ; French ; English - Reception, Website, Publications; French - Reception, Website, Publications |
Contact Information
| Address & Map | |
| Intersection | Bay St and Queen St. |
| Accessibility | Fully Accessible ; Wheelchair accessible automatic main entrance; Easy access to elevator; Dedicated accessible washroom with all features |
| Office Phone | 416-586-3300 *Children & Youth Unit: 416-325-5669 *French Language Services Unit: 416-847-1515 |
| Fax | 416-586-3485 *Children & Youth Unit: 416-325-5681 *French Language Services Unit: 416-847-1520 |
| TTY Phone | 1-866-411-4211 |
| Toll Free Phone | 1-800-263-1830 *Children & Youth Unit Toll-free (inside Ontario only): 1-800-263-2841 *French Language Services Unit Toll-free (inside Ontario only): 1 866 246-5262 |
| info@ombudsman.on.ca | |
| Website | www.ombudsman.on.ca |
| Primary Contact | Dean Morra, Administrative Assistant, Communications, Office of the Ombudsman of Ontario |
| Primary Executive | Paul Dubé, Ombudsman |
| Alternate Executive | Barbara Finlay, Deputy Ombudsman |
Other Details
| Print Material | Annual report, special reports, brochures, e-newsletter |
| Established | 1975 |
| Funding | Provincial |
| Service Level | (30) Provincial Government |