Terms Of Use

If you have any questions about linking to the Peel Community Services Database or copying information from the database, please contact us.
(Policy last revised July 2009)

  1. Copyright and Licence
    1. InformOntario copyright information
    2. Trademarks
    3. No Solicitation
  2. Disclaimer
    1. No Endorsement
    2. No Advice or Warranties
    3. No Liability
  3. Inclusion Policy
    1. General Policy
    2. First and Second Priorities
    3. Exclusion
    4. Referral to Other Services
  4. Update Policy
  5. Privacy Policy
    1. Freedom of Information and Protection of Privacy Act (FOIPP)
    2. Confidentiality Warning
    3. Submissions
  6. Security
  7. Legal Terms Of Reference

1. Copyright and Licence

1.1 InformOntario copyright information

The structure of the Thesaurus used to index the services and definitions of the terms contained herein was originally published in the Information and Referral Thesaurus, First Edition, 1996. No part of this thesaurus of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of InformOntario.

1.2 Trademarks

Certain words, phrases, names, designs or logos used on the Site may constitute trademarks, service marks or trade names of CIPP or other entities. The display of any such marks or names on the Site does not imply that CIPP or other entities have granted a licence or authorization of any kind.

1.3 No Solicitation

No part of the Site should be taken to constitute an offer or solicitation to buy or sell products or services.

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2. Disclaimer

2.1 No Endorsement

Inclusion of an organization and information about its programs and services on this Site does not imply endorsement by CIPP, nor does exclusion indicate lack of endorsement.

The Site may contain links to other sites. These links are provided as references to help you identify and locate other Internet resources that may be of interest. Parties other than CIPP independently developed these other sites and therefore CIPP does not assume responsibility for the accuracy or appropriateness of the information contained on such sites. In providing links to other sites, CIPP is not acting as a publisher or disseminator of the material contained on these other sites and does not seek to control the content of, or maintain any type of editorial control over, such sites. A link to another site should not be construed to mean that CIPP is associated with or is legally authorized to use any trademark, trade name, logo or copyrighted symbol that may be reflected in the link or the description of the link to such other sites. In addition, the mention of another party or its products or services on the Site should not be construed as an endorsement of that party or its products or services.

2.2 No Advice or Warranties

The information on the Site is provided for educational or information purposes only. It is not intended to provide medical, legal or professional advice whatsoever and should not be relied upon in that respect.

CIPP does not guarantee the quality, accuracy, completeness or timeliness of the information. While every effort has been made to ensure the information is accurate, the site may contain typographical or other errors and should not be assumed to be error-free.

CIPP is not responsible for any content or information that you may find undesirable or objectionable.

2.3 No Liability

CIPP is not responsible for any direct, indirect, special, incidental or consequential damage or any other damages whatsoever and howsoever caused, arising out of or in connection with the use of the Site or in reliance on the information available on the Site, including the loss of use, lost date, lost business profits, business interruption, personal injury, or any other personal or pecuniary loss, whether the action is in contract, tort (including negligence) or other tortious action.

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3. Inclusion Policy

3.1 General Policy

CIPP collects, maintains and disseminates human service information that enables people to make informed choices to improve their quality of life.

Inclusion in the Community Information Partners Peel database is free of any charge.

The Community Information Partners Peel database includes organizations or programs primarily located in or serving the Region of Peel that:

  • Provide a direct service to the public
  • Are networks or coalitions of direct service providers
  • Are involved in licensing, planning or co-ordinating direct services
  • Are not-for-profit, community-based or government organizations
  • Are commercial organizations that provide services not offered by the non-profit sector
  • Are commercial organizations licensed by the government or with special contractual agreements to operate long term care facilities, child care centres and certain home care services

For communities outside of the Region of Peel, CIPP lists only critical services which are not available in Peel or services deemed to be unique that are regularly used by Peel residents.

3.2 First and Second Priorities

CIPP sets first and second priorities for most information collection. For first-priority areas, every effort is made to have comprehensive listings of all eligible services. For second-priority areas, collection depends on staff resources, agreements with other agencies, and the ability of other agencies to collect and disseminate information. Rather than collect comprehensive information in second-priority areas, CIPP may collect representative or umbrella groups, or refer to other telephone or Internet-based services.

CIPP gives first priority to basic subsistence and survival related services, including:

  • Food, clothing and shelter
  • Emergency assistance
  • Crisis intervention
  • Financial assistance
  • Legal and correctional services
  • Victim services
  • Immigrant and refugee services
  • Physical and mental health services
  • Employment and training services
  • Home support services
  • Child care
  • Access to permanent affordable housing.

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CIPP also gives first priority to services for people who may experience barriers to service because of:

  • Language spoken
  • Ethnocultural group
  • Age, including risk factors associated with infants, children, youth or seniors
  • Low income, unemployment or lack of education or literacy
  • Physical, mental or developmental disabilities
  • Homelessness or social isolation
  • Immigration or refugee status
  • Fear of violence.

CIPP gives second priority to the following quality of life services, unless they are for people who may experience barriers to service, in which case they are granted first priority:

  • Education
  • Recreation
  • Consumer assistance
  • Environment
  • Peace and disarmament
  • International development
  • Recreation
  • Hobby and Interest
  • Arts and Culture

3.3 Exclusion

CIPP reserves the right to exclude from its database any organization that it has adequate reason to believe may spread hatred or have a philosophy that could be hurtful to the well-being of individuals, groups or the community as a whole.

Potential grounds for exclusion or removal from the database may include, but are not limited to: service non-delivery, fraud, misrepresentation, discrimination, or criminal activities.

CIPP reserves the right to refuse to list or to discontinue listings for organizations that have had serious complaints lodged against them with any regulatory body, with other organizations in the database providing similar services, or with CIPP itself.

Decisions to include, exclude, or remove a service listing may be appealed by writing to the CIPP database committee after a reasonable attempt has been made to resolve the issue with staff of CIPP partners.

3.4 Referral to Other Services

Users should contact their local community information centre for services that are not included in the Community Information Partners Peel database. These services include commercial transportation providers and other business related services.

CIPP links users to external web sites for some frequently requested information that is not included in the Peel Community Services Database such as Tourist Information and Government Information.

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4. Update Policy

4.1 General Update Policy

Most organizations listed are asked annually to complete a written questionnaire or to update their information by telephone, fax or e-mail. In addition, the editorial team monitors service changes, and major changes are made as soon as the information is known and verified with the service provider. Nevertheless, community services change so rapidly that some omissions and changes are inevitable.

CIPP encourages organizations to use this Site to notify the editorial team of service changes throughout the year. Please see Help - Updating Information for instructions.

CIPP reserves the right to verify each change with the service provider. The amount of detail, the language used and the presentation of information in describing a service or organization is at the discretion of CIPP.

Changes submitted will not appear immediately on the Site. Information is currently updated once a week after editorial review.

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5. Privacy Policy

5.1 Freedom of Information and Protection of Privacy Act (FOIPP)

This material is intended for general information purposes only and should not be distributed, copied or disclosed to anyone else. Its contents are protected by privilege, and all rights to privilege are expressly claimed and not waived. Further, any information that is confidential or personal will be subject to the FOIPP Act and other relevant legislation.

5.2 Confidentiality Warning

Community Information Partners Peel strives to ensure similar confidentiality in e-mail communication concerning community services. Nevertheless, absent the use of encryption, the Internet is not a secure medium and privacy cannot be ensured. Internet e-mail is vulnerable to interception and forging. CIPP will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you make to CIPP, or that you expressly or implicitly authorize CIPP to make, or for any errors or any changes made to any transmitted information.

CIPP does not use "cookies" or other tracking methods to gather data on Internet users. It does measure overall site usage but does not collect or maintain information on the identity of such users.

5.3 Submissions

All information submitted by organizations about their services to CIPP via the Site shall be deemed and remain the property of CIPP. CIPP shall be free to use, for any purpose, any ideas, concepts, know-how or other techniques contained in information provided to CIPP through the Site or sent through e-mail. CIPP shall not be subject to any obligations of confidentiality regarding any such information submitted to it unless specifically agreed to by CIPP, or required by law.

CIPP may use comments submitted by users about the Site for promotional purposes. CIPP will seek written permission of the user before publishing his or her personal name, organization or program name or direct comment. CIPP may combine comments and attribute them to pseudonyms without seeking permission of the users.

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6. Security

6.1 Computer Viruses

While every effort is made to ensure that all information provided on the Site does not contain computer viruses, you should take reasonable and appropriate precautions to scan for computer viruses and should ensure that you have a complete and current backup of the applicable items or information contained on your computer system. You should pay specific attention to some of the newer viruses that have been written to automatically execute when an infected word processing document is loaded into certain word processing programs.

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7. Legal Terms of Reference

7.1 Legal Terms

The laws of the province of Ontario and the laws of Canada applicable therein shall govern as to the interpretations, validity and effect of this agreement notwithstanding any conflict of laws of your domicile, residence or physical location. You hereby consent and submit to the non-exclusive jurisdiction of the courts of the province of Ontario in any action or proceeding instituted under or related to this agreement.

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