Office of the Ombudsman of Ontario

Record Details
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Description & Services
Alternate Name Ombudsman Ontario
Description Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * Includes provincial ministries, Crown corporations, tribunals, agencies, board and commissions * Ontario universities and school boards * child protection services (handled by Ontario Child and Youth Unit -- see separate entry) * French language services * Municipalities (excluding matters covered by the Office of the Ombudsman, City of Toronto -- see separate entry) 
Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, hospitals, long-term care homes or the private sector 
Operates as an office of the provincial legislature, independent of the government and political parties.
Hours Mon-Fri 9am-4:30pm
Areas Served Ontario ; Peel Region
Eligibility Ontario residents with unresolved complaints about Ontario government services listed in the Who We Oversee database.
Application Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints.
Fees None
Languages English ; French ; English - Reception, Website, Publications; French - Reception, Website, Publications
Contact Information
Address & Map
483 Bay Street, 10th Flr, South Tower
Toronto, ON M5G 2C9
View Google Map
Intersection Bay St and Queen St.
Accessibility Fully Accessible ; Wheelchair accessible automatic main entrance; Easy access to elevator; Dedicated accessible washroom with all features
Office Phone 416-586-3300 
*Children & Youth Unit: 416-325-5669 
*French Language Services Unit: 416-847-1515
Fax 416-586-3485 
*Children & Youth Unit: 416-325-5681 
*French Language Services Unit: 416-847-1520
TTY Phone 1-866-411-4211
Toll Free Phone 1-800-263-1830 
*Children & Youth Unit Toll-free (inside Ontario only): 1-800-263-2841 
*French Language Services Unit Toll-free (inside Ontario only): 1 866 246-5262
Primary Contact Dean Morra, Administrative Assistant, Communications, Office of the Ombudsman of Ontario
Primary Executive Paul Dubé, Ombudsman
Alternate Executive Barbara Finlay, Deputy Ombudsman
Other Details
Print Material Annual report, special reports, brochures, e-newsletter
Established 1975
Funding Provincial
Service Level (30) Provincial Government

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