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Telephone support (12)

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 Record #Organization / Program Name(s) Address Office Phone Description Hours My List
Map RecordCDR0102Birthright, Brampton Office William G Davis Centre for Families 
60 West Drive, Level 1 
Brampton, ON L6T 3T6
905-874-0607 Charitable organization run by non-professional volunteers and funded by donations providing confidential help to those who are pregnant or unsure * provides free pregnancy tests * information on pregnancy * parenting skills * prenatal development * childcare and childcare options * child safety issues * maternity and baby clothes * friendship and emotional support 
Also provide referrals to: social agencies, housing information, professional counselling, legal advice, adoption information, job search skills, career development and educational assistance.
*Mon,Wed-Fri & Sat: 11am - 2 pm 
*Tue, Wed, Thurs: 6 pm - 8pm 
Please call first.
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Map RecordCDR0100Birthright, Mississauga Office 2600 Edenhurst Dr S, Ste 307 
Mississauga, ON L5A 3Z8
905-273-9409 Confidential help for any woman who is pregnant and distressed.  
Birthright provides:  
*Free pregnancy test;  
*Information on pregnancy, prenatal development, childcare and childcare options, child safety issues;  
*Maternity and baby clothes;  
*Friendship and emotional support;  
*Referrals to social agencies, housing information, professional counselling, legal advice, job search skills, career development, educational assistance. 
*Adoption information;  
 
*Mon-Fri 9:30am-3:30pm 
*Sat 10am-12 
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Map RecordCDR0101Birthright, Orangeville Office 75 Broadway St, Ste 203 
Orangeville, ON L9W 1K1
519-941-8999 Confidential help for any woman who is pregnant.  
 
Birthright provides:  
Free pregnancy test;  
Information on pregnancy, parenting skills, prenatal development, childcare and childcare options, child safety issues;  
Maternity and baby clothes;  
Friendship and emotional support;  
Referrals to social agencies, housing information, professional counselling, and legal advice;  
Adoption information;  
Job search skills, career development;  
Educational assistance.
*Tues,Wed,Thurs,Fri 11- 2 pm Add Record Add Record
 BRA1177Distress Centre, North Halton   905-877-0655 Distress line service * offers confidential listening * telephone befriending * information and referral to other community services * suicide prevention * crisis intervention * public education Phone service Mon-Sun 7 am-11 pm Add Record Add Record
 CMH1176Distress Centre Peel   905-278-7055 Distress Line: 
Offers 24/7 telephone support, crisis intervention, suicide intervention and referrals to the community. Trained volunteers answer the line and provide listening, emotional support and empathy. Public education. 
 
Peel Elder Abuse Support Program: 
Offers telephone support to older adults or those out in the community who may be experiencing or suspect abuse. The service is provided 7 days a week from 12noon- 8:00pm by specially trained senior volunteers. 
The program also has a Program Facilitator that specializes in providing individualized support to those experiencing abuse.  
Public education and elder abuse awareness.
Distress Line Mon-Sun 24 hours; Peel Elder Abuse Support Program Mon-Sun 12 noon-8 pm Add Record Add Record
 CDR0075Kids Help Phone   National Office 416-586-5437 
Kids Help Phone is Canada’s only phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional counsellors are available any time of the day or night, 365 days a year, to help young people deal with concerns large or small. As a national community-based charity, Kids Help Phone relies on individual and corporate donations to fund these vital services. 
 
Phone Counselling: Mon-Sun 24 hours 
Live Chat Counselling: Thu-Sun, 6pm-12am EST
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Map RecordCMH0048Peel Children's Centre, Crisis Response Service 85A Aventura Crt 
Mississauga, On L5T 2Y6
905-795-3500: Intake - 905-451-4655 The Crisis Response Service offers a Telephone Crisis Response and, where appropriate, a Mobile Crisis Response for young people under age 18 who are experiencing a mental health crisis, and their parents or caregivers. Mental health crises may include, but are not limited to: parent-child conflict, school concerns, suicidality, self-harm, substance use, stress, depression, and parenting concerns. Mon-Sun 24 hours Add Record Add Record
Map RecordBRA0497Peel Health Services Department, Public Health Services, Environmental Health 7120 Hurontario Street 
Mississauga, ON L5M 2C2
905-799-7700 between 8am and 5pm Mon.-Fri.
Caledon residents 905-584-2216
For information on H1N1 or Swine Flu please contact the Region of Peel Health Department.

Regional health department provides information about:

Breastfeeding - offers information, classes and clinics * home consultation is available if required (Mon-Fri 8:30 am-4:30 pm) * no fee for this service

Immunization And Communicable Diseases - provides information about: tuberculosis (TB); vaccines and schedules for young children, students, and parents; hepatitis B vaccine * Grade 7 immunization program * free immunization for new students without an Ontario Health Card * communicable diseases * physicians can call for consultation about vaccines and unusual immunization schedules

Sexual Health - all calls are confidential * provides information about birth control methods * sexually transmitted infections (STDs) * talking about sex with children, teens, parents, partners * sexuality and aging * unplanned pregnancy * menstruation * homosexuality (being lesbian or gay) * sexual assault * female sexual concerns * male sexual concerns * AIDS * menopause * infertility * sexuality before and after childbirth * regular checkups (breast, cervix, testicles, prostate) * alternatives to intercourse * sexual concerns of teens

Chronic Disease And Injury Prevention - all calls are confidential * provides information about healthier lifestyle choices (preventing heart disease; living smoke free; injury prevention; violence prevention; healthy eating & physical activity; body image; Children in Need of Treatment Program; Healthy Smiles Dental Program, Dental Program for Seniors

Environmental Health - provides information about public swimming pool regulations * quality of municipally supplied drinking water * Smoke Free Ontario Act - tobacco enforcement * composters * food handling and safety *

Hospitals - website provides links to hospitals in the region
Mon-Fri 8am-5pm Add Record Add Record
 CWL0262Spectra Community Support Services 7700 Hurontario Street, Unit 402 (2nd floor) 
Brampton, ON L6Y 4M3
905-459-8439 
Provides inbound and outbound telephone support that is free, caring, confidential, non-judgemental and in several languages, for the diverse population of the region. 
 
Programs: 
1) English Distress Lines: 24/7 For individuals over 18 years going through a difficult situation or in need of listening support and/or experiencing mental or physical health issues, social isolation, loss of someone, relationship problems, stress, crisis, or abuse or just having difficulties coping in life 
 
Distress Line (Brampton): 905.459.7777 
Distress Line (Caledon): 1.800.363.0971 
Distress Line (Mississauga): 905.278.7208 
 
2) Multilingual Distress Lines: Mon-Fri 10 am-10 pm. 
 
Hindi, Punjabi, Urdu, Portuguese, Spanish: 905.459.7777 
Cantonese and Mandarin: 416.920.0497 
 
3) TeleCheck Seniors Program - For individuals over the age of 55, offered in English, French, Punjabi Hindi, Urdu, Spanish and Portuguese 
 
Call TeleCheck Program to register - 416-646-8450 
 
The program involves daily or regular phone calls to elderly people who may live alone or with their families/caregivers * Medication reminders, A safety check-in and a re-assurance call to ensure that the person is not in need of any assistance * Emotional and listening support, information on upcoming social events, and connection with other community resources 
* Support to family members and caregivers by providing relief to those who have elderly people in their care. 
 
4) Peel Postpartum Family Support Line - A collaborative program offered in partnership with Peel Postpartum Mood Disorder Program, Region of Peel, which provides support to mothers and families having a baby in different langauges - English, Hindi, Urdu, Punjabi, Spanish, Portuguese, Mandarin and Cantonese.Trained staff and volunteers provide caring, listening, emotional, crisis and mental health support to women and their families during these prenatal and postpartum period 
 
Brampton/Mississauga : 905-459-8441; Caledon: 289-298-5468 
 
5) Touching Base - For individuals between the ages of 16 and 55 years 
The program involves calling out to the clients to provide them with listening and emotional support * remind them about their medication * direct them to other helpful community resources and information * inform them about upcoming community and social events in Peel Region * provide crisis and suicide intervention support  
 
The main focus is on client needs and their comfort level in terms of speaking to someone of a particular gender, ethnicity, language group, and/or days and times of the week 
 
Please call 905-459-8439 ext. 5 to register for this free program 
 
6) Elder Abuse Support Line: The Elder Abuse Support Line is a collaboration between Spectra and Family Services of Peel. This joint partnership provides a dedicated telephone line, education, supports and services to individuals seeking help and information regarding elder abuse. Referrals are made to the Family Services of Peel where a trained social worker will reach out and provide on-going and in-person support to seniors who are having difficulty.  
Brampton and Mississauga: 905-278-3141 
Caledon: 905-584-7770
Business Office Hours: 9am-5pm 
Distress Lines (English) 24 hours, all days of the week, all year round 
Distress Lines (Hindi, Urdu, Punjabi, Spanish, Portuguese, Mandarin and Cantonese) Mon-Fri - 10 am-10 pm 
Peel Postpartum Family Support Line: Mon-Fri 10 am-10 pm  
TeleCheck Seniors program: Mon-Fri 9am-5pm 
Reassurance Program: Mon-Fri 10 am-10 pm 
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 CWL0999Victim Services of Peel   905-568-8800 Victim Services provides immediate crisis intervention and other related services to persons victimized by crime or tragic circumstance in Brampton and Mississauga * programs include* Crisis Intervention / Short Term Counselling * provides crisis counselling to individuals, families, businesses and organizations * offers counselling by phone, in the workplace and at Victim Services' offices * attends at the scene with Peel Regional Police and other EMS * offers bail court support and transmission of bail court results to victims of crime * relays information from victims to the Office of the Crown Attorney * monitors bail hearings * advocates on behalf of victims to ensure that victim's rights are upheld and that the required steps are taken to ensure safety for the victim Supportlink offers enhanced protection, intensive safety planning and on-going counselling for people deemed at high risk of experiencing violence, usually by their estranged partner * offers 9-1-1 one-touch emergency cell phones to summon emergency support on a priority basis * assists women (who have been victimized by violence and who choose to leave their assailant) to establish violence-free lives for themselves and their children, by developing personal safety plans with them * monitors progress through frequent interventions that review personal goals and identify possible barriers to success * offers the development of a personal network of support services that work closely with individuals and families to meet the stated goals in their personal contracts * REACH (Resources, Advocacy, Community Help) * offers an information clearinghouse to provide individuals, groups and organizations about resources in the community * distributes REACH packages through the mail or in person at the office * SAFE (South Asian Family Enrichment) Program - provides culturally appropriate services through partnerships between coordinators and mentors who assist women, men and children to eliminate the violence within their families and restore safety to all individuals Diversification Through Volunteers - volunteer recruitment, training, recognition and retention programs facilitate the integration of volunteers into all aspects of the agency's client service and business operations* Victim Quick Response Program offers timely financial support to victims of the most violent crimes who have no other financial resources. Office: Mon-Fri 9am-5pm, Crisis-Line: Daily 24 hours Add Record Add Record
Map RecordCMH0136Victim Services of Peel   905-568-8800 Victim Services provides immediate crisis intervention and other related services to persons victimized by crime or tragic circumstance * programs include* Crisis Intervention / Short Term Counselling * provides crisis counselling to individuals, families, businesses and organizations * offers counselling by phone, in the workplace and at Victim Services' offices * attends at the scene with Peel Regional Police and other EMS * offers court support and transmission of court results to victims of crime * relays information from victims to the Office of the Crown Attorney * monitors bail hearings * advocates on behalf of victims to ensure that victim's rights are upheld and that the required steps are taken to ensure safety for the victim Supportlink offers enhanced protection, intensive safety planning and on-going counselling for people deemed at high risk of experiencing violence, usually by their estranged partner * offers 9-1-1 one-touch emergency cell phones to summon emergency support on a priority basis * assists women (who have been victimized by violence and who choose to leave their assailant) to establish violence-free lives for themselves and their children, by developing personal safety plans with them * monitors progress through frequent interventions that review personal goals and identify possible barriers to success * offers the development of a personal network of support services that work closely with individuals and families to meet the stated goals in their personal contracts * REACH (Resources, Advocacy, Community Help) * offers an information clearinghouse to provide individuals, groups and organizations about resources in the community * distributes REACH packages through the mail or in person at the office * SAFE (South Asian Family Enrichment) Program - provides culturally appropriate services through partnerships between coordinators and mentors who assist women, men and children to eliminate the violence within their families and restore safety to all individuals Diversification Through Volunteers - volunteer recruitment, training, recognition and retention programs facilitate the integration of volunteers into all aspects of the agency's client service and business operations* Victim Quick Response Program offers timely financial support to victims of the most violent crimes who have no other financial resources. Office Mon-Fri 9 am-5 pm, Crisis Line Mon-Sun 24 hours Add Record Add Record
Map RecordCDR0062William Osler Health Centre, Obstetrical Services Maternal/Newborn 2100 Bovaird Dr E 
Brampton, ON L6R 3J7
Brampton 905-494-2120 * Etobicoke 905-494-2120 Regional Advanced Level II Centre offers follow-up clinics both in hospital and in partnership with community. Services offered include: provision of obstetrical care to healthy women and infants; provision of obstetrical care to women at moderate risk for complications; advanced care for ill or pre-term infants. 
 
Outpatient services include: Birthing Resource Centre; prenatal classes and tours; high risk antenatal clinic breastfeeding clinic; breast pump rental; neonatal follow-up clinic; new baby clinic; labour triage and telephone helpline. 
 
Offered at the following locations: 
 
Brampton Civic Hospital 
2100 Bovaird Dr E 
(Bovaird Dr E & Bramalea Rd) 
 
Etobicoke Hospital Campus 
101 Humber College Blvd 
Etobicoke 
(Hwy 27 & Finch Ave)
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