Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the immediate crisis, ensuring the person's safety and helping the person to take the next immediate steps toward resolving the problem. Crisis intervention staff are generally available via the telephone, email, live chat and/or instant message (IM).
Programs that provide a mechanism for mobile emergency response in situations where an individual's mental or emotional condition results in behaviour which constitutes an imminent danger to him or herself or to another and the person is unwilling to seek voluntary treatment. The program conducts an immediate assessment of the psychological condition and functioning of the individual and can issue an order which authorizes involuntary hospitalization for a specified period of time for the purposes of observation and treatment. A request for intervention can be made by family members, community residents and/or community agencies.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles: Copyright Notice.