Programs that participate in arranging permanent homes under new legal parentage for individuals whose birth parents are unable or unwilling to provide for their care. Included are programs that provide counselling and assistance for people who want to relinquish their children for adoption or arrange for an independent adoption; which recruit, select, counsel and match suitable adoptive parents with children who have been relinquished; which assist in the adoption of foreign-born children, stepchildren or adults; which provide foster care for children who have been relinquished for adoption but not yet placed; and/or which assist people who are adopted to locate their birth parents and birth parents to locate the children they relinquished.

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Programs that provide care and supervision in a protective setting for dependent adults living in the community during some portion of a 24-hour day. Services may include social and recreational activities, training that is essential for sustaining activities of daily living, hot meals, as appropriate and, if an adult day health care centre, health and related services.

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Programs that develop plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, need assistance in planning and arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the individual.

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Programs that provide substitute parental care in a group setting for children during some portion of a 24-hour day. Services may include recreational and developmental activities and snacks and/or meals as appropriate.

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Programs that provide friendship and shared activities and/or appropriate role models for individuals who suffer from lack of company, loneliness or social isolation; who need emotional support from a "buddy" to cope with a difficult life situation; who need practice conversing in English; or who lack the companionship and guidance of an adult or figure or peer role model.

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Programs that help arriving refugees, immigrants and repatriated persons settle and make an adjustment to the traditions, values and lifestyles of their adopted country.

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Programs that ensure that elderly individuals, people who have medical problems or potential allergic reactions to specific drugs, and other isolated or vulnerable individuals who are at risk of health-related crises receive the medical attention they need during an emergency. Also included are programs that offer a means of identifying or locating individuals who may wander away from those responsible for their care and become lost.

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Programs that contract with employers to offer confidential help to employees, and in some cases their families, whose legal, financial, marital, parent-child, child care, alcoholism, drug abuse, health and/or mental health problems could have a direct impact on their attendance and job performance. EAPs vary in complexity from telephone hotlines that offer referrals for needed services to organizations that offer in-person diagnosis and referral, direct counselling and/or extensive treatment for one or a variety of problems.

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Programs that identify and enlist people who are willing to provide living arrangements in their homes for children who need an alternative family living environment; offer services that augment and support those that are available through the family unit; or link individuals who are in need of these services with appropriate providers.

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Programs that offer special assistance, services or special events during any of the yearly holidays in order to make the celebration of the season more enjoyable.

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Programs that enable individuals who have visual or hearing impairments, who speak, read or write a language other than English and/or who require documents that have been translated into plain language to access information or communicate their needs manually, verbally and/or in writing; or to have improved access to entertainment, educational or artistic events or facilities that feature important visual or audio content.

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Programs that welcome new residents to the community by providing a variety of supportive services including information about local merchants, service providers, schools and points of interest; gift certificates or discount coupons to encourage newcomers to trade locally; change of address forms and other documentation that is necessitated by a change in residence; and other similar forms of assistance.

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Programs that provide classes, workshops or other educational opportunities for parents or potential parents who want to acquire the knowledge and skills to be effective in their parenting role.

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Programs that provide assistance for people who want to enhance their lives and achieve their potential as individuals through analysis of life goals, evaluation of lifestyles and relationships, elimination of unnecessary stress and modification of behaviour and attitudes to facilitate achievement of personal objectives.

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Programs that provide investigation and intervention services to ensure the safety and well-being of individuals who are vulnerable to abuse, neglect and/or exploitation.

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Programs that provide a brief period of relief or rest for family members, guardians or other people who are regular caregivers for dependent adults or children by offering temporary or intermittent care in the home or in community settings/facilities.

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