Spectra Community Support Services

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Record #: CWL0262 Last Modified: 25 Mar 2015 Last Full Update: 10 Apr 2014
Record Details
Social MediaFacebook Facebook: www.facebook.com/SpectraSupport
Twitter Twitter: twitter.com/spectrasupport
Website Website: www.spectrasupport.org/
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Description & Services
Alternate Name(Formerly Telecare Distress Centre and Distress Centre Peel ) ; (Formerly Telecare Distress Centre)
DescriptionProvides inbound and outbound telephone support that is free, caring, confidential, non-judgemental and in several languages, for the diverse population of the region. 
1) English Distress Lines: 24/7 For individuals over 18 years going through a difficult situation or in need of listening support and/or experiencing mental or physical health issues, social isolation, loss of someone, relationship problems, stress, crisis, or abuse or just having difficulties coping in life 
Distress Line (Brampton): 905.459.7777 
Distress Line (Caledon): 1.800.363.0971 
Distress Line (Mississauga): 905.278.7208 
2) Multilingual Distress Lines: Mon-Fri 10 am-10 pm. 
Hindi, Punjabi, Urdu, Portuguese, Spanish: 905.459.7777 
Cantonese and Mandarin: 416.920.0497 
3) TeleCheck Seniors Program - For individuals over the age of 55, offered in English, French, Punjabi Hindi, Urdu, Spanish and Portuguese 
Call TeleCheck Program to register - 416-646-8450 
The program involves daily or regular phone calls to elderly people who may live alone or with their families/caregivers * Medication reminders, A safety check-in and a re-assurance call to ensure that the person is not in need of any assistance * Emotional and listening support, information on upcoming social events, and connection with other community resources 
* Support to family members and caregivers by providing relief to those who have elderly people in their care. 
4) Peel Postpartum Family Support Line - A collaborative program offered in partnership with Peel Postpartum Mood Disorder Program, Region of Peel, which provides support to mothers and families having a baby in different langauges - English, Hindi, Urdu, Punjabi, Spanish, Portuguese, Mandarin and Cantonese.Trained staff and volunteers provide caring, listening, emotional, crisis and mental health support to women and their families during these prenatal and postpartum period 
Brampton/Mississauga : 905-459-8441; Caledon: 289-298-5468 
5) Touching Base - For individuals between the ages of 16 and 55 years 
The program involves calling out to the clients to provide them with listening and emotional support * remind them about their medication * direct them to other helpful community resources and information * inform them about upcoming community and social events in Peel Region * provide crisis and suicide intervention support  
The main focus is on client needs and their comfort level in terms of speaking to someone of a particular gender, ethnicity, language group, and/or days and times of the week 
Please call 905-459-8439 ext. 5 to register for this free program 
6) Elder Abuse Support Line: The Elder Abuse Support Line is a collaboration between Spectra and Family Services of Peel. This joint partnership provides a dedicated telephone line, education, supports and services to individuals seeking help and information regarding elder abuse. Referrals are made to the Family Services of Peel where a trained social worker will reach out and provide on-going and in-person support to seniors who are having difficulty.  
Brampton and Mississauga: 905-278-3141 
Caledon: 905-584-7770
HoursBusiness Office Hours: 9am-5pm 
Distress Lines (English) 24 hours, all days of the week, all year round 
Distress Lines (Hindi, Urdu, Punjabi, Spanish, Portuguese, Mandarin and Cantonese) Mon-Fri - 10 am-10 pm 
Peel Postpartum Family Support Line: Mon-Fri 10 am-10 pm  
TeleCheck Seniors program: Mon-Fri 9am-5pm 
Reassurance Program: Mon-Fri 10 am-10 pm 
Areas ServedBrampton (City of) ; Caledon (Town of) ; Etobicoke North ; Mississauga (City of) ; Peel Region ; Toronto ; Woodbridge ; Peel Region and areas served by Central West LHIN
LanguagesEnglish ; French ; Chinese (Cantonese) ; Chinese (Mandarin) ; Hindi ; Portuguese ; Punjabi ; Spanish ; Urdu
Contact Information
Address & Map7700 Hurontario Street, Unit 402 (2nd floor)
Brampton, ON L6Y 4M3
View Google Map
IntersectionHurontario St and County Court Blvd
AccessibilityFully Accessible ; Telephone based support
Mailing Addressc/o Executive Director 
Business Office 
7700 Hurontario Street, Unit 402, (2nd Floor) 
Brampton, ON L6Y 4M3
Office Phone905-459-8439 
Crisis PhoneDistress Line English 905-459-7777 Mississauga/Brampton  
905-584-7770 Caledon  
Distress Line Mandarin/Cantonese - 416-920-0497 
TeleCheck Seniors - 416-646-8450 
Peel Postpartum Family Support Line 905-459-8441; Caledon 289-298-5468
Primary ContactAlison Caird, Executive Director; Phone: (Business) 905-278-7055 ext 1 * (Business) 905-459-3955; Email: alisonc@spectrasupport.org
Alternate ContactDeb Wach, Director of Operations, Spectra Community Support Services; Phone: (Business) 905-459-8439 ext 2 * (Business) 905-459-3955; Email: debw@spectrasupport.org
Volunteer CoordinatorMasouma Keval, Volunteer Resources and Elder Abuse Manager; Phone: 905-278-7055; Email: masoumak@spectrasupport.org
Other Details
EstablishedDistress Centre Peel (1973) and Telecare Brampton (1975), merged in 2012.
FundingRegional / Municipal - Region of Peel ; Provincial - CW LHIN ; United Way ; Foundation - Ontario Trillium Foundation ; Ontario Trillium Foundation
Service Level(50) Non Profit
SubjectsAdults ; Crisis intervention ; Distress lines ; Family support ; Information and referral ; Mental health ; Safety ; Seniors ; Suicide prevention ; Telephone support ; Volunteer opportunities ; Young adults