Ontario. Ministry of Community and Social Services

Family Responsibility Office

[  Suggest an Update |  Print Version (New Window) ]
Record #: CDR0180 Last Modified: 22 May 2013 Last Full Update: 22 May 2013
Record Details
Social MediaWebsite Website: www.mcss.gov.on.ca/en/mcss/programs/familyResponsibility/
SOCIAL_MEDIA_ICONWebsite
Description & Services
Alternate NameFRO
DescriptionThe Family Responsibility Office (FRO) works under the authority of the Family Responsibility and Support Arrears Enforcement Act, 1996. The role of the FRO is to ensure that support payments flow properly from payors (people who make support payments) to recipients (people who receive them). The FRO has the legal authority to take enforcement action against those that do not meet their family responsibilities. 
 
The FRO receives every support order made by a court in Ontario and enforces the amounts owed under the order. It also enforces private written agreements that include child or spousal support terms. Private written agreements can include separation agreements, other domestic contracts and paternity agreements. These types of agreements must first be filed with the Ontario Court of Justice, the Superior Court of Justice (Family Court), or their predecessor courts before they can be enforced by FRO. 
 
The payor and the recipient must inform the FRO within 10 days of any change of address or of income source, such as an employer. 
 
The FRO has the legal authority to collect support payments and arrears and to take the following enforcement actions against those who do not meet their responsibilities: 
Collect funds from federal sources (such as income tax refunds and employment insurance benefits); 
* Report the payor to the credit bureau 
* Seize the payor's bank account or assets 
* Suspend the payor's passport or other federal licenses (eg: pilot's license) 
* Seize lottery winnings 
* Suspend the payor's driver's license 
* Take the payor to court. 
 
Written communication (NOT for payments) should be mailed to: 
Family Responsibility Office 
PO Box 220 
Downsview, ON 
M3M 3A3  
 
Financial Payments (NOT for correspondence) should be mailed to: 
Family Responsibility Office 
PO Box 2204, Station P 
Toronto, ON 
M5S 3E9 
HoursMon-Fri 8 am-5 pm
Areas ServedOntario
EligibilityAny person who receives or who pays support under a support order made by an Ontario court, or under a domestic contract or paternity agreement that is accompanied by an affidavit in support of filing from the Ontario Court of Justice, the Superior Court of Justice (Family Court) or their predecessor courts 
 
Support obligations contained in orders made outside of Ontario may also be enforceable by FRO
ApplicationCheck web-page for details on applying for payments
LanguagesEnglish ; French ; Interpretive Services - Other Languages (upon request)
Contact Information
Mailing Addressc/o Family Responsibility Office 
PO Box 220 
Toronto, ON M3M 3A3
Office Phone24hr Automated Information Line 416-326-1818 
Enforcement Call Centre 416-326-1817 
Customer Service Unit 416-243-1909
Fax416-240-2401
TTY Phone416-240-2414
Toll Free Phone24hr Automated Information Line 1-888-267-7263 
Enforcement Call centre 1-888-267-4330 
Customer Service Unit 1-888-815-2757
Websitewww.mcss.gov.on.ca/en/mcss/programs/familyResponsibility/index.aspx
Other Details
Service Level(30) Provincial Government
Subjects
SubjectsCourts ; Support payments